Services Overview

BUILDING VOICE

At Merrill and Associates we understand that ideas drive business growth and innovation. We also know that ideas come from the focused application of knowledge.

Our portfolio of products and services is designed around the focused application of enterprise telephony and contact center knowledge.  We employ a full service approach including consulting services, network assessments, and strategic reviews that help you innovate, grow, and improve the overall position of your business in your marketplace.


  • Interaction Management

    Implementing and supporting all of Avaya’s Interaction Management products beneficial to the running your business efficiently.

  • Reporting and Analytics

    Avaya’s detailed reporting and analytical products crucial for maximizing opportunity and growing revenue.

  • Self Service

    The Self Service center allows for complete customization built on Avaya’s core technology of contact center products.

  • The Open Marketplace

    Out-of-the-box products that push the envelope of system integration and infrastructure efficiency.


  • Communication Manager
    Highly scalable, extremely flexible, the Avaya Aura Communications Manager is a key component of Avaya Aura.
  • Unified Communications
    Avaya Unified Communications and collaboration solutions simplify the proliferation of technologies that businesses deal with every day.
  • IP Office
    the Avaya IP Office platform delivers communications capabilities that have been the exclusive domain of large enterprise PBX systems supporting the largest businesses.
  • The Open Marketplace
    Out-of-the-box products that push the envelope of system integration and infrastructure efficiency.
  • Gateways & Border Control
    The network border is a wild place.  We encourage our clients to consider it a frontier where opportunity and risk are everywhere.
  • Avaya Data Portfolio
    Intelligent Communications is accomplished by linking business applications, communications applications and people over any network.
  • Session Management
    SIP is an agile, general purpose "toolkit" for creating, modifying and terminating sessions on these systems, and Session Management is the orchestration of all these session.
  • The Open Marketplace
    Out-of-the-box products that push the envelope of system integration and infrastructure efficiency.

  • Testimonials

    • Performance Partner

      Merrill is a perennial performer for me and my business.  Information and efficiency are critical to my bottom line.  Merrill is proactive with a technological eye on the horizon. – Greg R. - CTO

    • Visionary Implementation

      I needed a communication partner who could keep pace with me and my business.  From the outside sales team to internal communications, Merrill’s vision has secured our infrastructure to repurpose all of our data for increased sales and profitability. – Paul S. Chief Operations Officer

    • Disaster Recovery Planning for disaster seems ridiculous until all of your data is lost. An unexpected power surge shut us down. Fortunately we had a plan in place for both hardware and data restoration. – Tim B